Hotel review: Apurva Kempinski – Bali, Indonesia

Apurva Kempinski hotel Bali
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Executive Lounge

The Executive Lounge, referred to as the Cliff Lounge, accessible to suite guests only, serves as a restaurant, bar, and has two private pools. Given the Apurva Kempinski has 176 suites (and given the size of the resort), this space means suite guests have a shorter distance to walk for breakfast (than if taking the lift down to Pala), and a space to enjoy complimentary afternoon tea and evening canapés. This lounge therefore makes for a good way to provide a split of guests between the hotel’s restaurants, meaning dining venues are never too busy even at peak meal times.

Suite guests will also be directed to the Cliff Lounge on arrival for check-in, and for check-out. What really sets this hotel lounge apart from others are the infinity pool and hydro jet pool overlooking the Indian Ocean. This lounge sets a standard for new hotel openings in the region.

Vada rating for the Executive Lounge 10 out of 10

Click onto the next page for details about the service.

Service

From transfer pick-up at the airport to getting into the taxi to leave the hotel, the Kempinski staff really did have everything covered during our stay, leaving no moment where they didn’t have everything in hand. At this level of standard, equivalent to a Ru Paul Drag Race All Stars season finale, we’re looking for very minor points, to identify a star. The only minor note we can find is that restaurant staff could be slightly less enthusiastic.

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The Kempinski brand has a role known as ‘Ladies in Red’. These ladies effectively bring together the various services for guests (check-in, concierge, restaurant bookings etc.) into a single point of contact for guests. A lady in red introduced herself to us at check-in and remained aware of our itinerary throughout our stay and was more than helpful in sorting out extended check-out and taxi, as well as being able to conduct light conversation.

Vada rating for service 10 out of 10

Finally, click onto the last page to read our overall assessment of the venue.